Airline Sends Teen to Puerto Rico Instead of Ohio

( – Frontier Airlines recently promoted “solo traveling” as a hip option for people interested in expanding their horizons in 2024. A teenager traveling alone for the first time during the recent Christmas holiday probably has a different take on that suggestion after the air carrier service transported him to Puerto Rico instead of his intended destination — Ohio!

NBC affiliate WFLA-TV recently reported on 16-year-old Logan Lose’s ordeal. On December 22, he boarded what he thought was a flight to Cleveland to spend the holiday with his mother. Instead, he ended up on a jet traveling to Puerto Rico, more than 2,000 miles from his intended destination.

As it turned out, Logan was at the right gate, but he got in line to board a Frontier aircraft departing two hours before his flight. Making matters worse, the mix-up could have been avoided, as his father, Ryan Lose, explained.

The elder Lose told WFLA his son told him airline boarding officials didn’t bother to scan his boarding pass. Instead, they looked at it on his smartphone and waved him aboard the flight. “All they had to do was scan [his] boarding pass, and [Logan] never boards [the airplane],” Ryan stated. He also blamed the failure of the flight crew to take a head count before takeoff. Had they done so, “they would’ve noticed” that Logan wasn’t occupying a seat “assigned to that flight.”

Frontier’s corporate communications head, Jennifer de la Cruz, readily admitted that Logan boarded the wrong aircraft due to “an error on the part of the boarding agent.” She said the airline flew him back to Tampa on the same aircraft he used to reach Puerto Rico. The following day, Frontier put him on a flight to Cleveland.

Ironically, the day before Logan caught the wrong airplane, officials with Spirit Airlines put a six-year-old boy on a flight to Orlando, Florida, instead of Fort Meyers. However, as de la Cruz explained, Frontier doesn’t have a program for unaccompanied minors, but the airline does allow people 15 and older to fly alone.

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